Applications Engineer
ID 2012-1730 Job Location US-CA-San Francisco
Category Customer Service/Support
Options:
- Apply for this job online
- Email this job to a friend
Socialize this job opportunity to a friend, colleague, or family member:
Share on facebookShare on twitterShare on emailShare on printMore Sharing Services
More information about this job:
Overview:
Be part of the exciting future of entertainment and add your talents to those of an amazing team. For more than 40 years, Dolby has led the way in developing innovative entertainment products and technologies used by consumers and professionals worldwide. Innovations from Dolby can be heard in consumer audio and video products, entertainment software, and professional sound applications, including music recording, broadcasting, and sound for motion pictures.
Now Dolby is defining high-definition audio and systems for delivering breathtaking digital cinema. Our long-standing commitment to research and development enables our focus to remain on solutions that work today and are prepared for the future. That’s what keeps us on the leading edge of the industry.
Our company philosophy encourages creativity, collaboration, and the desire to perceive things differently. We have been recognized as one of the top 100 best places to work in the Bay Area. We offer a unique and rich array of benefits, including a flexible work schedule and an assortment of health coverage options. We’re always looking for talented individuals to join our team.
Dolby’s applications engineers serve as the key experts providing technical guidance and support for our licensees in the adoption of our technologies and in the planning, design, manufacture, testing, and field deployment of products offering our technologies and wearing our logos. Internally, they serve as experts and trainers for Dolby staff on our licensees, our business systems, and the current state of the market segments for all of our technologies. In carrying out these missions, our applications engineers work on a variety of different tasks which include evaluating product performance during testing and persuasively communicating results to Dolby’s licensees through formal written reports; negotiating with licensee companies to find optimal design solutions that expediently support Dolby’s brand promises without undue hardship for the customer in terms of timeline or cost; maintaining our product and customer databases as a part of our technical correspondence with customers; serving as a beta testing and consulting resource during creation of new and revised test procedures, signals, and specifications; hosting and traveling to visit customers as needed to stay in touch with strategic accounts; and providing close technical support for sales, marketing, tradeshow operations, and our valued industry partners.
The successful candidate will therefore have a BS degree or higher in a technical field and a broad understanding of home and mobile entertainment products, technologies, and markets. S/he will also grasp the role played by Dolby’s offerings in these areas. The most competitive candidates will have detailed technical knowledge and experience in broadcast, CE, or PC markets; close familiarity with planning, design, manufacture, and/or QA testing of these or similar products; and advanced language skills in Mandarin, Korean, Cantonese, or Japanese. Also strongly desirable is fluency with relevant standards such as those related to ATSC and DVB broadcast, MPEG program and transport streams; S/PDIF, TOSLINK, and HDMI interfaces; and other material of interest such as HE-AAC, MPEG1L2, DVD, Blu-ray, and similar.
Responsibilities:
- Correspond and collaborate extensively to provide technical support to licensee companies by email, by phone, and in person during product planning, design, development, manufacture, and sale. Serve as a mentor for junior apps engineering staff and as a trainer and expert for other customer-facing and technical personnel companywide.
- Continually and unflaggingly maintain comprehensive, accurate, and accessible records and documentation in both personal and company files and databases describing product evaluations, products, and correspondence with licensees.
- Occasionally supervise junior staff members and coordinate apps engineering group activities on such projects as the group’s manager may delegate when the need / opportunity arises.
- Produce complete and accurate product evaluation reports to describe performance of licensed products and encourage our licensees to promote and maintain the quality and value associated with Dolby trademarks by achieving compliant performance.
- Complete, process, and file e-paperwork needed to track production of licensed products and report/recognize royalty revenue.
- Maintain a detailed and expert knowledge of relevant standards, technologies, and specifications, garnered where possible in advance of industry adoption. As needed, train junior staff members on same. Maintain the ability to provide in real time a seasoned and predictive view to internal staff regarding how these standards may affect or constrain Dolby’s current and future technologies (and vice-versa).
- Train internal staff, liaison offices, and management in system-level implementation of Dolby’s technologies as well as in the use of our internal systems such as database and reporting tools.
- Participate in recruiting and interviewing as needed.
- Attend trade shows, seminars, conferences, and educational events to support internal and external customers and stay abreast of industry developments.
- Maintain a detailed and expert knowledge of relevant standards, technologies, and specifications, garnered where possible in advance of industry adoption. As needed, train junior staff members on same. Maintain the ability to provide in real time a seasoned and predictive view to internal staff regarding how these standards may affect or constrain Dolby’s current and future technologies (and vice-versa).
- Train internal staff, liaison offices, and management in system-level implementation of Dolby’s technologies as well as in the use of our internal systems such as database and reporting tools.
- Participate in recruiting and interviewing as needed.
- Attend trade shows, seminars, conferences, and educational events to support internal and external customers and stay abreast of industry developments.
Qualifications:
- Absolute, unwavering, and unconditionally honest conscientiousness, even when nobody is watching. This is more important than anything else. Repeat: This is more important than anything else.
- BSEE or MSEE or similar (Physics, Engineering Technology, Mathematics, Computer Science, etc.) and 4+ yearsof experience in consumer audio/video or related fields.
- Experience should include expertise / knowledge / familiarity with several of the following areas: home theater and multimedia systems, equipment and technologies; ATSC and/or DVB broadcast standards as well as technologies and standards related to other terrestrial, cable, and satellite broadcast systems; audio/video hardware design; hardware and architectures of popular small computers; mobile products and applications; audio/video test and measurement; IPTV; analog and digital circuitry; technical writing; manufacturing and related processes; audio and/or video DSP; perceptual coders; loudspeaker and transducer design and test/measurement; automotive audio and entertainment; embedded systems; low-voltage integration and home automation design and construction; software development; MATLAB, PSPICE, MAPLE, or similar software; technology licensing; multimedia interfaces such as HDMI, Firewire, DLNA, etc.; testing and quality assurance; QRE; database programming.
- Especially preferred are experience with broadcast (satellite, cable, terrestrial, IPTV) systems and hardware and with multimedia or content-authoring applications for Windows / MacOS / Linux.
- Capacity to speak / read / write any of Mandarin, Shanghainese, Korean, Japanese, Cantonese, is something we hope for but is not required. International travel and/or work experience is a plus.
- Excellent written and verbal communication skills are expected.
- Ability to quickly understand complex technical and/or business issues and explain the same to technical and non-technical personnel without resorting to big words or complex grammatical structures.
- Ability to make decisions based upon criteria that are often fuzzy and to justify those decisions to senior management if needed.
- Knowledge of music, audio/video production, recording engineering, broadcast engineering, film audio, home theater, or acoustics desirable.
ID 2012-1730 Job Location US-CA-San Francisco
Category Customer Service/Support
Options:
- Apply for this job online
- Email this job to a friend
Socialize this job opportunity to a friend, colleague, or family member:
Share on facebookShare on twitterShare on emailShare on printMore Sharing Services
More information about this job:
Overview:
Be part of the exciting future of entertainment and add your talents to those of an amazing team. For more than 40 years, Dolby has led the way in developing innovative entertainment products and technologies used by consumers and professionals worldwide. Innovations from Dolby can be heard in consumer audio and video products, entertainment software, and professional sound applications, including music recording, broadcasting, and sound for motion pictures.
Now Dolby is defining high-definition audio and systems for delivering breathtaking digital cinema. Our long-standing commitment to research and development enables our focus to remain on solutions that work today and are prepared for the future. That’s what keeps us on the leading edge of the industry.
Our company philosophy encourages creativity, collaboration, and the desire to perceive things differently. We have been recognized as one of the top 100 best places to work in the Bay Area. We offer a unique and rich array of benefits, including a flexible work schedule and an assortment of health coverage options. We’re always looking for talented individuals to join our team.
Dolby’s applications engineers serve as the key experts providing technical guidance and support for our licensees in the adoption of our technologies and in the planning, design, manufacture, testing, and field deployment of products offering our technologies and wearing our logos. Internally, they serve as experts and trainers for Dolby staff on our licensees, our business systems, and the current state of the market segments for all of our technologies. In carrying out these missions, our applications engineers work on a variety of different tasks which include evaluating product performance during testing and persuasively communicating results to Dolby’s licensees through formal written reports; negotiating with licensee companies to find optimal design solutions that expediently support Dolby’s brand promises without undue hardship for the customer in terms of timeline or cost; maintaining our product and customer databases as a part of our technical correspondence with customers; serving as a beta testing and consulting resource during creation of new and revised test procedures, signals, and specifications; hosting and traveling to visit customers as needed to stay in touch with strategic accounts; and providing close technical support for sales, marketing, tradeshow operations, and our valued industry partners.
The successful candidate will therefore have a BS degree or higher in a technical field and a broad understanding of home and mobile entertainment products, technologies, and markets. S/he will also grasp the role played by Dolby’s offerings in these areas. The most competitive candidates will have detailed technical knowledge and experience in broadcast, CE, or PC markets; close familiarity with planning, design, manufacture, and/or QA testing of these or similar products; and advanced language skills in Mandarin, Korean, Cantonese, or Japanese. Also strongly desirable is fluency with relevant standards such as those related to ATSC and DVB broadcast, MPEG program and transport streams; S/PDIF, TOSLINK, and HDMI interfaces; and other material of interest such as HE-AAC, MPEG1L2, DVD, Blu-ray, and similar.
Responsibilities:
- Correspond and collaborate extensively to provide technical support to licensee companies by email, by phone, and in person during product planning, design, development, manufacture, and sale. Serve as a mentor for junior apps engineering staff and as a trainer and expert for other customer-facing and technical personnel companywide.
- Continually and unflaggingly maintain comprehensive, accurate, and accessible records and documentation in both personal and company files and databases describing product evaluations, products, and correspondence with licensees.
- Occasionally supervise junior staff members and coordinate apps engineering group activities on such projects as the group’s manager may delegate when the need / opportunity arises.
- Produce complete and accurate product evaluation reports to describe performance of licensed products and encourage our licensees to promote and maintain the quality and value associated with Dolby trademarks by achieving compliant performance.
- Complete, process, and file e-paperwork needed to track production of licensed products and report/recognize royalty revenue.
- Maintain a detailed and expert knowledge of relevant standards, technologies, and specifications, garnered where possible in advance of industry adoption. As needed, train junior staff members on same. Maintain the ability to provide in real time a seasoned and predictive view to internal staff regarding how these standards may affect or constrain Dolby’s current and future technologies (and vice-versa).
- Train internal staff, liaison offices, and management in system-level implementation of Dolby’s technologies as well as in the use of our internal systems such as database and reporting tools.
- Participate in recruiting and interviewing as needed.
- Attend trade shows, seminars, conferences, and educational events to support internal and external customers and stay abreast of industry developments.
- Maintain a detailed and expert knowledge of relevant standards, technologies, and specifications, garnered where possible in advance of industry adoption. As needed, train junior staff members on same. Maintain the ability to provide in real time a seasoned and predictive view to internal staff regarding how these standards may affect or constrain Dolby’s current and future technologies (and vice-versa).
- Train internal staff, liaison offices, and management in system-level implementation of Dolby’s technologies as well as in the use of our internal systems such as database and reporting tools.
- Participate in recruiting and interviewing as needed.
- Attend trade shows, seminars, conferences, and educational events to support internal and external customers and stay abreast of industry developments.
Qualifications:
- Absolute, unwavering, and unconditionally honest conscientiousness, even when nobody is watching. This is more important than anything else. Repeat: This is more important than anything else.
- BSEE or MSEE or similar (Physics, Engineering Technology, Mathematics, Computer Science, etc.) and 4+ yearsof experience in consumer audio/video or related fields.
- Experience should include expertise / knowledge / familiarity with several of the following areas: home theater and multimedia systems, equipment and technologies; ATSC and/or DVB broadcast standards as well as technologies and standards related to other terrestrial, cable, and satellite broadcast systems; audio/video hardware design; hardware and architectures of popular small computers; mobile products and applications; audio/video test and measurement; IPTV; analog and digital circuitry; technical writing; manufacturing and related processes; audio and/or video DSP; perceptual coders; loudspeaker and transducer design and test/measurement; automotive audio and entertainment; embedded systems; low-voltage integration and home automation design and construction; software development; MATLAB, PSPICE, MAPLE, or similar software; technology licensing; multimedia interfaces such as HDMI, Firewire, DLNA, etc.; testing and quality assurance; QRE; database programming.
- Especially preferred are experience with broadcast (satellite, cable, terrestrial, IPTV) systems and hardware and with multimedia or content-authoring applications for Windows / MacOS / Linux.
- Capacity to speak / read / write any of Mandarin, Shanghainese, Korean, Japanese, Cantonese, is something we hope for but is not required. International travel and/or work experience is a plus.
- Excellent written and verbal communication skills are expected.
- Ability to quickly understand complex technical and/or business issues and explain the same to technical and non-technical personnel without resorting to big words or complex grammatical structures.
- Ability to make decisions based upon criteria that are often fuzzy and to justify those decisions to senior management if needed.
- Knowledge of music, audio/video production, recording engineering, broadcast engineering, film audio, home theater, or acoustics desirable.